Privacy policy

Piper Lily™ Skincare

Last updated: October 28, 2024

This Privacy Policy outlines how Piper Lily™ Skincare (the “Site,” “we,” “us,” or “our”) collects, uses, and shares information when you visit or make a purchase from Piperlily.ca (the “Site”) or interact with us in other ways. Our privacy practices comply with Canadian privacy laws, including PIPEDA, and U.S. laws like CCPA/CPRA, ensuring the protection of your Personal Information and enhancing your rights as a consumer.


1. Personal Information We Collect

When you use our Site or Services, we collect the following categories of information to provide you with an optimal experience and secure services:

  1. Identifiers – This includes your name, email address, shipping address, billing address, phone number, and other identifiers necessary for processing orders and delivering products.
  2. Device Information – We collect information about the device you use to access our Site, including IP address, browser type, and usage data collected through cookies and other technologies (see our Cookie Policy for more details).
  3. Order Information – When you make a purchase, we collect information about the items purchased, transaction details, and payment data, processed through third-party payment providers for security.
  4. Interaction Data – We collect data on how you interact with our Site (e.g., items viewed or added to cart) to improve your experience and provide personalized product recommendations.


2. How We Use Your Personal Information

We use your information for various purposes, including:

  1. To Fulfill Orders and Provide Services
    • Process and fulfill orders, handle returns, and provide customer support.
    • Improve our products and Services based on user feedback and interaction.
  2. To Communicate and Market
    • Send marketing emails, newsletters, and personalized recommendations, where legally permitted. You may opt out at any time.
  3. To Ensure Security and Prevent Fraud
    • Monitor for fraudulent activity and maintain a secure shopping environment.
  4. For Legal Compliance
    • Comply with applicable legal and regulatory requirements, including Canadian and U.S. privacy laws.


3. Sharing Your Personal Information

We may share your information with third parties in limited situations:

  1. Service Providers: We work with third-party providers, such as payment processors and shipping companies, to fulfill orders and operate our Site.
  2. Marketing and Advertising Partners: We may share data with advertising networks and marketing providers to deliver relevant content. U.S. users have the right to opt out of such sharing (see below).
  3. Legal Obligations: We may disclose information as necessary to comply with legal requirements, such as responding to a lawful subpoena or protecting the rights, property, or safety of Piper Lily Skincare and our customers.
  4. Corporate Transactions: If Piper Lily Skincare undergoes a merger, acquisition, or sale of assets, your information may be transferred to the relevant parties.

Note: We do not knowingly sell or share Personal Information of users under the age of 16.


4. Your Rights and Choices

We respect your privacy rights and provide options to manage your information:

For Canadian Users (PIPEDA Compliance)

  • Access and Correction: You can request access to your information, as well as corrections to inaccurate data, at any time.
  • Withdraw Consent: You may withdraw consent for the use of your Personal Information, subject to legal or contractual restrictions.

For U.S. Users (CCPA/CPRA Compliance)

  • Access and Deletion: California residents have the right to request access to and deletion of their Personal Information, as well as to correct inaccuracies.
  • Opt-Out of Sale/Sharing of Personal Information: U.S. residents may opt out of the sale or sharing of their information by clicking on the “Do Not Sell or Share My Information” link on our Site. Users can also enable the Global Privacy Control (GPC) signal to opt out automatically.

Marketing Communications

  • You may unsubscribe from marketing emails and other promotional content by following the instructions in those messages or by contacting us directly.


5. Cookie Policy

We use cookies and similar tracking technologies to enhance user experience, support analytics, and facilitate Site functionality. By using the Site, you consent to the use of cookies as outlined in our Cookie Policy. You can adjust cookie settings via your browser, though this may impact your Site experience.


6. International Data Transfers

To facilitate our services, your Personal Information may be transferred to jurisdictions outside Canada or the U.S. We ensure that all transfers comply with applicable safeguards under PIPEDA for Canadian users and with contractual or regulatory requirements for other users.


7. Data Security and Retention

We implement security measures to protect your Personal Information against unauthorized access and misuse. Information is retained only as long as necessary for business, legal, or operational needs, after which it is securely deleted.


8. Children’s Privacy

Our Site is not intended for children under 13. We do not knowingly collect information from children. If we discover that we have inadvertently collected such information, we will delete it as required by law.


9. Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, please contact us:


Updates to This Policy

We may update this Privacy Policy to reflect changes in legal requirements, our practices, or technology. We will post updates on this page, and your continued use of our Site or Services constitutes acceptance of the updated Privacy Policy.

 

Land Acknowledgement

We respectfully acknowledge that we are located on the traditional territories of the Indigenous peoples of Treaty 7, which includes the Blackfoot Confederacy (Siksika, Kainai, and Piikani Nations), the Tsuut'ina Nation, and the Stoney Nakoda Nations (Bearspaw, Chiniki, and Wesley). We also acknowledge that this land is home to the Métis Nation of Alberta, Region 3.

We honour the deep connections Indigenous peoples have to this land and to Mother Earth, who sustains us all. We recognize the significance of this land as a sacred, living entity and respect its histories, ancestors, languages, cultures, and practices. With gratitude for all that the land provides, we commit ourselves to nurturing respectful relationships, fostering understanding, and advancing truth and reconciliation within our community.